Privacy policy

This is a plain-language template provided for the demo. It is not legal advice. Please review it and have it checked by a suitably qualified person so it reflects your actual practices and obligations before you publish.

Who we are

Pet Universe is a family-owned pet shop with store in Hoppers Crossing, Victoria. This policy explains how we handle personal information in line with the Australian Privacy Principles.

What we collect

We may collect information you give us directly, such as your name, email address, phone number and the details of an enquiry or order. If you subscribe to updates, we collect your email address. We only collect what we reasonably need to help you.

How we use it

• To respond to your enquiries and process orders or special requests.
• To let you know when animals you’re interested in (such as reptiles, fish or axolotls) become available, if you’ve asked us to.
• To send updates and offers if you’ve subscribed — you can unsubscribe at any time.
• To improve our service and run our stores.

Sharing

We don’t sell your personal information. We may share it with trusted service providers who help us operate (for example, email or payment providers), only as needed and with appropriate safeguards.

Storage & security

We take reasonable steps to keep your information secure and to protect it from misuse, loss or unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Your choices

You can ask to access or correct the personal information we hold about you, or ask us to stop sending marketing, at any time. To do so, just contact us.

Contact

Questions about privacy? Please get in touch and we’ll be happy to help.